FAQ

-Orders will be shipped within 1-4 days of payment being received, unless it is a piece that is made to order. Most items in my store are ready to ship, and only need some processing and packing time.

*Some shop items listed as 'Newtown' will be in store only, or listed as shipped once weekly.

*shipping and processing time may be slightly extended at peak times, ie Christmas or online market periods.

-Australia post is my main shipping provider, you can select express or regular shipping domestically. These are flat rates for as many pieces as are in your order.

-Yes I ship Internationally. If your country isn’t on the drop down menu at checkout, select the 'rest of the world' option.

-International 'regular small parcel' is trackable by Australia post, and you will be sent an email with the Australia Post tracking number once the item/s have been lodged with Australia Post.

You may also select 'express' for international orders.

link to Australia post Tracking

If you don’t see your tracking email right away, please check your junk folder. If it's still not there e-mail me at katherinewheeler@live.com.au and I can check it for you.

* International and domestic shipping times are a longer than usual at the moment, due to limited flights to get them around the world. Thank you so much for being patient!

Returns:

-Please choose your items carefully, pictures form a big Part of the description of these one of a kind and hand made items. Please refer to measurements in product description before purchasing.

- Returns are not made for change of mind.

-If you have any issues with your item, please e-mail me Katheirnewheeler@live.com.au to discuss a resolution.

-In case of ring sizing, I am happy to exchange item for correct size, for a different product, or give a store credit.
*Return shipping and any further shipping costs must be paid by the buyer in these cases. The return must arrive back to Katherine Wheeler Ceramics in original undamaged condition before the item that is being exchanged is sent out again to the customer.

-If your order arrives and appears to have been damaged in the post, please photograph the damaged box and broken /damaged piece and email me. I will arrange an exchange or refund.

katherinewheeler@live.com.au

Thank you !

Ceramic Care

I high fire all my porcelain jewellery at 1285 degrees in an electric kiln in my home studio in Castlemaine.

Porcelain and ceramics are very tough, vitrifying during the firing process, but they can still be broken and damaged by dropping, a sharp knock, and contact by force or pressure against other solid surfaces, ie metal, tiles, glass, steel door handles and stone benches etc.

This means the rings and bangles need to be worn with care, and not while you are actively working or doing activities that may mean the ring will come into contact with other solid objects.

Think of your coffee/tea mugs - they are robust, and great for every day use, but if dropped or knocked against the tap while washing they can chip/ crack/ break.

The best way to fix your jewellery/ ceramic piece if it has been broken, is to use Areldite, a two part epoxy glue. You can buy it at hardware stores. Mix the two parts together well, taking care to use even amounts of both parts, and sparingly apply to the broken edges. Hold the piece together until it is firmly stuck (around 5 mins. If the ceramics has more than one part to glue back, consider gluing and letting it set one piece at a time. Let the glue set for 24 hours, and you will then be able to get more wear out of your piece.

Ring Sizing

Sizing for a ceramic ring without trying it on can be a bit tricky, they are often not 100% round.
If you don’t know your size, one of the best ways is to get an existing ring that fits your finger well, and measure the inside diameter. (Across the opening, from inside edge to inside edge) then either let me know the measurements, or convert them using the chart to a letter size :)
Australian = British

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